While we champion unlimited data freedom with our Nigerian FTTH service, responsible internet usage is paramount to ensure a smooth and enjoyable experience for everyone. Our
Fair Usage Policy (FUP) and Acceptable Use Policy (AUP) strike a balance between individual enjoyment and collective well-being:
Fair Usage Policy (FUP):
Fair usage simply means using your internet connection in a way that doesn't negatively impact other users or the overall network performance. Our FUP aims to prevent a small number of users from consuming excessive data, potentially affecting the network performance of others. It encourages responsible data consumption while maximising everyone's online enjoyment.
- Transparency is vital: We clearly communicate your chosen plan's monthly data allowance, ensuring informed usage and avoiding unexpected surprises.
- Prioritisation, not throttling: During periods of high network traffic, we may prioritise essential internet activities like browsing, video calls, and online learning over sustained high-bandwidth activities like torrenting or large file downloads. This ensures everyone gets a fair share of network resources.
- Open communication: We'll notify you if your usage patterns approach or exceed the FUP threshold, allowing you to adjust your habits or consider plan upgrades to avoid potential service limitations.
Things to Avoid:
- Excessive data consumption: Downloading or uploading massive amounts of data significantly exceeding average usage patterns can impact others' experience.
- Network abuse: Engaging in activities like illegal file sharing, hacking, or spamming can violate our terms of service and may lead to suspension.
- Reselling your connection: Sharing your FTTH connection with individuals outside your household or commercially reselling it is strictly prohibited.
- Running servers: Hosting online servers or applications that consume excessive bandwidth is prohibited on the FTTH network.
Acceptable Use Policy (AUP):
- Protect yourself and others: Our AUP prohibits illegal activities like online fraud, malware distribution, and copyright infringement. It also discourages activities that harm the network or other users, like spamming, hacking, and denial-of-service attacks.
- Responsible online conduct: We promote respectful and ethical online behaviour, prohibiting hate speech, harassment, and bullying.
- Transparency and consequences: Our AUP is clearly outlined and easily accessible. Violating these terms may result in temporary service limitations or termination in severe cases, ensuring a safe and respectful online environment for all.
Together, these policies allow us to:
- Maintain network stability and performance: A level playing field ensures everyone enjoys a smooth and reliable internet experience.
- Protect your security and privacy: Responsible online practices promote a safe and secure digital environment for all users.
- Foster a positive online community: Respectful conduct and responsible usage create a welcoming and enriching digital space for everyone.
Monitoring and Communication:
We monitor data usage to ensure everyone enjoys their unlimited data responsibly. We monitor data usage and may contact you if your usage patterns consistently exceed fair limits.
However, we prioritise transparency and communication. If you approach your data limit, we'll notify you beforehand, providing options to adjust your usage or upgrade your plan if needed.
Working Together for a Positive Experience:
By adhering to our Policies, we can work together to create a positive and enjoyable online experience for everyone in Nigeria. We believe in open communication and responsible internet usage to ensure everyone gets the most out of their Nigerian FTTH experience. If you have any questions about our FUP or AUP, our friendly customer support team is always happy to assist you.
